Downtime costs can be high for businesses due to lost hours, disrupted schedules, and potential reputation damage (if downtime is lengthy). The question isn’t whether it happens, it’s how quickly and effectively you recover. For Operations Managers and fleet supervisors working in civil, industrial or municipal areas, unplanned equipment failure isn’t just inconvenient, it can shut down entire job sites. And while many teams rely on local mechanics or in-house fixes, few offer the precision, reach or accountability that your operation demands. That’s where KOR can assist with mobile servicing, factory trained technicians, genuine OEM (Original Equipment Manufacturer) spare parts, and digital coordination via KOR Connect. KOR offers a smarter, faster, and fully compliant approach to maintenance, that keeps your fleet ready, not reactive.
How We Keep You Running
KOR has designed its servicing network to deliver not just convenience, but consistency and compliance.
- Mobile service vans, strategically located across Australia and New Zealand.
- Factory certified in-house technicians, trained across OEM systems including exclusive brands Cappellotto and Schwarze
- Only genuine OEM parts used, protecting both asset integrity and manufacturer warranty
- KOR Connect, an intuitive customer portal for booking, digital tracking, service history, and automated reminders
This is a lifecycle support system that ensures your assets stay on the road and on spec. Learn more about KOR servicing.
Smarter Asset Management with KOR Connect
KOR Connect redefines equipment lifecycle management by integrating real-time digital connectivity with powerful maintenance insights. This platform delivers live monitoring of vehicle performance, location, and health status, ensuring you’re always in the know. With predictive maintenance alerts and usage analytics, downtime is reduced and productivity is maximised. KOR Connect also helps you plan smarter, act faster, and manage your fleet more efficiently with data that puts you in control.
Pre-Operational Inspection Forms
KOR Connect provides operators and fleet managers with pre-operational inspection forms aligned with OEM best practices. These forms allow teams to conduct daily pre-start checks, ensuring equipment safety and compliance. If an issue is detected, asset managers are notified immediately, and our service team can proactively respond with technical support or spare parts to minimise downtime. Each inspection record is securely stored, building a full equipment history that supports incident investigations, site compliance, and ongoing service reviews.
Booking a Service
Through the KOR Connect platform, customers can schedule servicing at a time that suits their operations. The system also allows operators to include detailed notes and upload images of areas requiring attention, giving KOR technicians the information they need to prepare in advance. This process ensures servicing is efficient, accurate, and tailored to the needs of each unit, keeping fleets running smoothly.
Spare Parts Ordering
By scanning the equipment’s unique QR code, operators can instantly access the KOR Connect spare parts request form. The online submission process supports photo uploads to help identify the exact component required. Once submitted, our customer service team reviews the request, confirms availability, and provides a tailored quote. This system reduces time spent searching through manuals or managing phone and email. orders, ensuring faster turnaround and less downtime in the field.
Common Questions and Answers
“What if I already use a local mechanic?”
They may be reliable, but KOR technicians are OEM trained and equipped with diagnostic-grade tools, that can guarantee a different level of protection. We can help preserve warranties, provide proactive insights, and track servicing digitally.
“Is this more expensive?”
Not always. We offer fixed-price packages for clarity and control, and the reduction in downtime, asset failure, and warranty risk delivers realistic returns on investment.
“Do you service more than just Cappellotto and Schwarze?”
Yes. While we’re exclusive partners to those OEM brands in Australia and New Zealand, our team services a wide range of equipment with the same precision.
“How reliable is your regional support?”
Our network covers most major metro and regional zone. Whether you’re based in Melbourne, Sydney, Brisbane, Adelaide or Perth, a technician and mobile van are within reach.
Start today and Stay Ahead of Downtime
Every operation runs on tight margins, strict deadlines, and demanding schedules. Unplanned equipment failure puts all of that at risk. Our servicing capability exists to help prevent that risk from ever becoming a reality. With national coverage, mobile flexibility, and trusted technicians, it’s a response system and an operational asset. Start today by calling 1300 567 784 or submit a service enquiry. Don’t wait for downtime to define your day, get ahead of it.
